Frequently Asked Questions
Frequently asked questions
Ordering
How do I place an order?
- Open the product you want and choose Add to cart.
- Keep shopping, or open your cart and choose Checkout.
- Enter your name, phone number and delivery address.
- Choose how you would like to pay and select Place order.
You will receive an order confirmation by email. If you entered a phone number, our team may call or message you to confirm a cash on delivery order before it ships.
Do I need an account to order?
No. You can check out as a guest. An account simply lets you see your past orders and save your address for next time.
Can I change or cancel my order?
Yes, as long as it has not been processed or shipped. Email support@cosmolifenutrition.com or call +92 21 345 20660 with your order number as soon as possible.
Payment
How can I pay?
We offer cash on delivery. You pay the rider in cash when your order arrives, so there is nothing to pay online.
Is cash on delivery available everywhere?
Yes, cash on delivery is available on orders anywhere in Pakistan.
Delivery
How long will delivery take?
Orders are processed within 24 hours, excluding weekends and public holidays. Delivery then takes 1 to 2 working days in Islamabad and Rawalpindi, and 3 to 5 working days in other cities. During sales it can take up to 5 to 7 working days.
How much is delivery?
Standard delivery is Rs 250 per order, and free on orders of Rs 4,000 or more. The delivery charge is always shown at checkout before you confirm your order.
Do you deliver outside Pakistan?
Not at the moment. We deliver to addresses within Pakistan only.
How do I track my order?
Once your order is dispatched, we share tracking details by email or SMS where available. You can also see your order status on our Track your order page or in your account.
Returns
What is your return policy?
Because these are personal-care products, we cannot accept returns of opened or used items. If your order arrives damaged, or we send the wrong product, we will arrange the return and refund you in full. Read the full Returns and refunds policy.
My order arrived damaged or wrong. What should I do?
We are sorry. Please email support@cosmolifenutrition.com within 48 hours of delivery with your order number and a photo of the item and packaging. We will arrange collection at no cost to you and refund you by bank transfer within 5 to 7 working days.
Products
Are your products authentic?
Yes. Every product comes from the brand or its authorised distributor and reaches you sealed in its original packaging.
How do I know which product is right for me?
Each product page explains what the product does, its key ingredients, how to use it and who it suits. If you are still unsure, message us and we will help you choose.
Are supplements safe to take?
Our supplements are food supplements, not medicines. Follow the dose on the pack and do not exceed it. If you are pregnant, nursing, taking medication or have a medical condition, talk to your doctor before starting any supplement.
Should I patch test skincare?
We recommend it, especially if your skin is sensitive. Apply a little product to a small area, such as behind the ear or on the inner arm, and wait 24 hours. If you see redness or irritation, do not use it.
Still need help?
Email support@cosmolifenutrition.com with your order number in the subject line, or call +92 21 345 20660, Monday to Friday, 9:00 AM to 5:00 PM.