Returns and Refunds
Returns and refunds
We check every order carefully before it leaves us. If something still arrives damaged or wrong, we will put it right.
When you can return an item
Because skincare, haircare and supplements are personal-care products, we cannot accept returns of opened or used items. We accept a return if:
- the product arrived damaged; or
- we sent you the wrong product.
This applies to every item, including products bought at a sale price.
Return conditions
- Tell us within 48 hours of delivery.
- The product must be unused and in its original packaging.
- Please keep your order number or invoice as proof of purchase.
How to start a return
- Email support@cosmolifenutrition.com within 48 hours of delivery. Put your order number in the subject line, and include a clear photo of the item and its packaging.
- We will reply to confirm your return and arrange collection by courier. You do not pay for the return.
Refunds
Once we receive and check the returned item, we refund you by bank transfer within 5 to 7 working days. Please email us your account title, bank name and IBAN.
Your refund includes the full price of the item and the delivery fee you paid.
Cancelling an order
You can cancel your order at any time before it is processed. Once it has shipped, it can no longer be cancelled.
Questions
Email support@cosmolifenutrition.com or call +92 21 345 20660, Monday to Friday, 9:00 AM to 5:00 PM.